Credit purchases
Available credit-pack buttons open Stripe checkout after sign-in. Completing checkout can create a payment; the account balance updates after the service confirms it. Check your account balance and receipt before buying again; a return screen does not confirm credited payment.
Request purchase support
For a purchase or refund question, email support@h3imageai.net with the account email, order or receipt reference, date, amount and a short explanation. Do not include full payment-card details, passwords or sign-in codes. Keep your receipt while the request is reviewed.
Refund eligibility and timing
You may request a refund for unused paid credits at any time. There is no request deadline, and purchased credits do not expire. Used credits are not refundable. Eligible refunds are returned to the original payment method after the purchase and unused balance are checked. Payment-provider and bank processing times may vary.
Generation failures and credit adjustments
A payment refund and a generation credit adjustment are different matters. If an output fails or does not appear, check My Creations and your account balance before resubmitting. Contact support with the approximate request time and the issue. Credits charged for a failed generation are returned to your account. If the adjustment is missing, contact support so the failed request and balance can be checked. A result you dislike is not automatically a failed generation.
Unexpected or duplicate charges
Check the merchant, amount and payment status on your receipt. If the charge appears related to H3 Image, contact support so it can be investigated. Avoid another checkout while a previous payment is unresolved. Never send sensitive card details in an email.
Before purchasing
Review the pack, total price and terms shown at checkout. Purchased credits do not expire. Refund requests cover unused paid credits, including the unused balance of a partially used purchase; credits already spent are excluded. The usage calculator estimates image counts and does not reserve credits or authorize payment.
Contact
Questions about this website can be directed to support@h3imageai.net. Do not include passwords, payment-card details, or confidential reference images in an initial email.